Without repetitive guidance and reinforcement, any new system or process that has been implemented at a company can be easily forgotten. To ensure this doesn’t happen with its pharmaceutical clients, Primedia Unlimited’s X/procure® hosts regular refresher courses.
The most recent example of a national training session was provided to the Intercare Group, another long term client of X/procure®. “It was time well spent as we had a light snack and networking opportunity with the team before the session started. The training included informing Intercare staff of new features available on the system,” says JD Henderson, Managing Director at X/procure®.
“By closing our session with an informal question and answer session we believe that our client’s staffers are more confident in their abilities to utilise the system fully. Each person was also presented with a certificate upon completion of the training.”
Included in the training session was a refresher of X/procure®’ssystems andfunctions with subjects like: building an order basket; wild card search, supplier month-to-date reports, weekly and monthly history and searches via Nappi code. “The staff were also very excited about the integration setup between X/procure® and Intercare’s Dispensing software vendor, Good-X,” says Henderson.
“At X/procure® we strive to ensure that our customers are comfortable with our system and satisfied with our service, which are a couple of the reasons for us hosting these refresher sessions.”
X/procure®’s ever increasing national footprint enables more than 63% of SA pharmacies which utilise electronic procurement software, to purchase scheduled and OTC pharmaceutical, surgical and front shop requirements directly from wholesalers and distributors. X/procure® facilitates electronic advertising directly to the pharmacist, allowing advertisers the unique opportunity to present and promote their products at the time the buying and ordering decisions are made. Visit www.primedia-unlimited.co.za or www.xprocure.com for more.